Free Express Shipping Australia-Wide
All LeanX System orders shipped within Australia are sent with free express postage. There are no domestic shipping fees – the price you see at checkout is the price you pay.
Carrier & Tracking
Orders are shipped via Australia Post. Every order is sent with tracking, and your tracking number will be provided so you can follow your parcel from dispatch to delivery.
Dispatch Times
Orders placed before 2pm AEST on a business day are dispatched the same business day. Orders placed after 2pm AEST, or on weekends and public holidays, are dispatched the next business day.
Delivery Timeframes (Australia)
Once dispatched, delivery within Australia typically takes 1–4 business days depending on your location. Metropolitan areas generally receive orders sooner, while regional and remote areas may take toward the upper end of this range.
Please note that delivery timeframes are estimates provided by Australia Post and are not guaranteed. Occasional delays outside our control (e.g. weather, peak periods, or Australia Post
network issues) may occur.
International Shipping
We ship internationally. International shipping options can be selected at checkout:
- Regular International – $29.95
- Express International – $49.95
International delivery timeframes vary by destination and are determined by the carrier and local postal services. Tracking is provided where available.
Customs, Duties & Import Fees
For international orders, any customs duties, import taxes, tariffs, or other fees charged by the destination country are the sole responsibility of the customer. LeanX System does not take responsibility for, and cannot control, any such charges, delays, or requirements imposed by customs or local authorities.
It is the customer’s responsibility to ensure that the product can be lawfully imported into their country. Any parcels held, returned, or destroyed by customs are the responsibility of the customer.
Storage on Arrival
Your kit is shipped in a specialised formula that keeps it stable during transit. On arrival, the cartridge should be refrigerated straight away. Please ensure someone is available to receive and store your order promptly.
Damaged, Lost or Missing Items
If your order arrives damaged, or if any component is missing from your kit, please contact us at [email protected] as soon as possible. We will always make sure you are looked after – we offer replacements for any items that arrive damaged, faulty, or missing.
For any delivery issues or tracking questions, reach out to us at [email protected] and our team will assist you.