LeanX System (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information We Collect
We collect only the information necessary to process your order and communicate with you.
This may include:
- Your name
- Shipping and billing address
- Email address
- Phone number (if provided)
- Order and transaction details
Payment card details are processed securely by our third-party payment provider and are not stored by us.
2. How We Use Your Information
We use your personal information to:
- Process, fulfil, and deliver your orders
- Communicate with you about your order, including dispatch and tracking
- Respond to your enquiries and provide customer support
- Send you marketing and promotional emails, where you have opted in (see below)
- Meet our legal and regulatory obligations
3. Email Marketing
With your consent, we may add your email address to our marketing list to send you updates, offers, and news about our products. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by contacting us at [email protected]. We will action all unsubscribe requests promptly.
4. Disclosure of Your Information
We do not sell or rent your personal information. We may share your information only with
trusted third parties who help us operate our business, such as:
- Australia Post, for shipping and delivery of your order
- Our secure payment processor, to complete transactions
- Email service providers, to manage order and marketing communications
We may also disclose your information where required by law or to protect our legal rights.
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements.
7. Access & Correction
You have the right to request access to the personal information we hold about you, and to request that it be corrected if it is inaccurate or out of date. To do so, please contact us at [email protected].
8. Cookies & Website Data
Our website may use cookies and similar technologies to improve your browsing experience and help the site function correctly. You can control or disable cookies through your browser settings, though this may affect some website features.
9. Overseas Disclosure
Some of our third-party service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with the Australian Privacy Principles.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website, and the “last updated” date above will reflect the most recent changes.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us at [email protected]. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).